Chatham Street Surgery 'requires improvement'

Chatham Street Surgery, based in Reading town centre, was inspected on 27 February and findings were made public on 12 April 2019.
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Chatham Street Surgery has been ordered to put in place better systems to follow up children who have missed immunisations or adults who do not attend for cancer screening.

In a report published on 12 April 2019, the Care Quality Commission (CQC) said it had rated the town centre GP surgery as ‘Requires Improvement’ after a full inspection on 27 February 2019. The surgery had previously been rated ‘Good’.

The CQC said the surgery, which has 6,800 patients, had breached quality standards because:

  • recall systems for calling patients in for monitoring of their care were not always operated effectively
  • the risks to patients with long term conditions not receiving follow up and monitoring had not been fully assessed
  • the systems to follow up children who had missed immunisation and adults who had not attended for cancer screening were not operated effectively.

However, the inspection also found that staff at the surgery ‘dealt with patients with kindness and respect and involved them in decisions about their care’.

The CQC is the national, independent body that checks the quality and safety of NHS organisations, and has legal powers to order improvements or close failing services.

Read the inspection report

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