Tilehurst Surgery has been praised for its ‘outstanding’ performance in quickly processing reports needed for child protection or adult safeguarding cases, following its latest quality inspection.
In a report published on 9 April 2018, the Care Quality Commission (CQC) said Tilehurst Surgery Partnership had a dedicated administrator to process all child protection, domestic violence and vulnerable adult reports in a ‘timely and consistent way’, which was twice as good as the local average for GP practices.
Overall, the surgery was rated ‘good’, with 30 of the 33 patient comments collected by the CQC during its inspection, being positive. Other areas of good practice included:
- plans to install automatic doors to make access easier for people in wheelchairs or people with pushchairs, as part of a wider extension which would include more consulting rooms
- the highest uptake locally, of patients signed up for the practice’s online services, as result of proactive encouragement
- 65% of people with learning disabilities had received an annual health check and the rest had been sent invitations
- local care homes said the visiting GP from the practice was respectful, supportive and caring
- good planning for upcoming retirements of existing GPs.
Tilehurst Surgery, on Tylers Place, known locally as ‘The Potteries’, has 14,850 patients.