The Reading and East Berkshire branch of Sure Care has been rated ‘good’ for the regular visits it provides to people in their own homes to help with personal care.
The Care Quality Commission said in a report published on 25 July 2017 that the home care agency had acted on previous inspection findings to ensure full checks were undertaken on new staff. People were able to have the same care workers most of the time and staff had been recruited who spoke the same language of a client.
The CQC got feedback from five clients and four relatives about the quality of the service as part of the inspection.
Another Reading agency, Tonna Care Services, has also been rated ‘good’ for supporting more than 70 people with learning disabilities with daily living support, after an inspection visit.
The CQC said in a report published 25 July 2017, that staff were caring and encouraged people to make as many decisions for themselves as they were able to. Clients could access local facilities and be brought on spontaneous outings into the community, due to the size and nature of the service, the CQC also found.
The provider’s recruitment procedures were robust, medicines were managed safely and there were sufficient staff to provide safe, effective care.