South Reading Surgery told to improve

Posted 28/11/2017

South Reading Surgery has been taken out of special measures but must take further action to improve its quality, according to the Care Quality Commission (CQC).

The CQC, which inspects GP practices, said in a report on 2 November 2017, that South Reading Surgery’s rating had changed from ‘inadequate’ to ‘requires improvement’. The surgery was found to be safe, effective and caring, but it needed to be more responsive to patient feedback and improve the way the surgery was led. ‘The majority of patients were positive about their interactions with staff and said they were treated with compassion and dignity,’ the report states, but ‘results from the latest GP national patient survey were poor for several areas of care’. The CQC called on the surgery to develop a detailed action plan to respond to the poor feedback, which included diffciulties getting throuhg on the phone, getting a same-day urgent appointment , or getting an appointment with a named GP.

South Reading Surgery works in partnership with the Shinfield Medical Practice.

 

 

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