Reading Voice

Our advocates help you HAVE YOUR SAY

About Reading Voice advocates

Advocates will:

  • Spend time with you
  • Give you information
  • Encourage you to make your own choices
  • Help you tell your social worker what care you want or need
  • Look out for your rights
  • Speak up for you if you can’t

advocates

Advocates help you have your say about…

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  • How you communicate
  • Where you live
  • Everyday help
  • Staying safe
  • Friends & family
  • Activities you enjoy
  • Your health
  • How you look after others

Working with you

  • Our service is free
  • We will try and visit at times that suit you
  • We will get your permission to speak to any family or friends about your care
  • We will check what you are happy for us to share with your social worker
  • We will keep things you tell us safe and private unless you or someone else could be hurt or we need to report a crime
  • We work hard to ensure people are treated fairly and are not discriminated against
  • We go through special advocacy training
  • We have background checks to ensure we are safe to work with you

The support we give you is officially called ‘advocacy under the Care Act’. The Care Act is a new law that gives rights to people. One of those rights is to have an advocate if you need extra help to have your say and there is no-one else nearby or suitable to help you do this.

Reading Voice is a partnership of local charities and is managed by Healthwatch Reading.

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Contact us by:

Phoning Healthwatch Reading:  0118 937 2295

Writing to:  Healthwatch Reading, 3rd floor, Reading Central Library, Abbey Square, Reading RG1 3BQ

Emailing:  info@healthwatchreading.co.uk.

If you want to raise a concern or complaint about Reading Voice, contact Healthwatch Reading or contact Reading Borough Council’s customer relations team by phoning 0118 937 3787 or write to Customer Relations Team, Civic Offices, Bridge Street, Reading RG1 2LU.