GP surgeries run by Dr Swami and Partners – including Russell Street and Coley Park – have been rated overall as ‘good’ after a full inspection in November 2017.
In a report published on 15 December 2017, the Care Quality Commission said it had received positive feedback directly from patients during the inspection to check on the quality and safety of services. The practice had also recently surveyed around 150 of its patients and found that 99% felt the last GP they spoke to was good at treating them with care and concern. The practice had responded to previous patient feedback about poor phone access by increasing the number of staff answering the phones, which led to improved patient satisfaction.
The CQC also said it had found two areas where improvements were needed – checking whether follow-up actions had been taken in relation to test results about patients, and ensuring that patients on high risk medicines were regularly monitored.