River View care home residents share their suggestions for improvement

Posted 26/04/2018

Healthwatch Reading has recommended that one of Reading’s largest care homes be made more homely and stimulating for people who live there, following a visit in which we talked to 15 people.

We are visiting residential and nursing homes across Reading to give older, frail, or unwell people a chance to have their say about their care, and to make observations about how the homes meet the needs of people. Local Healthwatch have statutory powers known as ‘Enter and View’, to visit settings like care homes to gather people’s experiences.

When we visited River View in mid-February on two separate occasion, people mostly praised the staff and the personal care they received. However they wanted more activities and they had mixed views about the quality of food. Healthwatch Reading staff also observed that the uniform decoration of the home confused some residents who told us they had gone into the wrong bedroom, and we also did not see any residents in the communal areas engaged in any activities.

Responding to our findings, River View said a residents’ meeting was held in March to gather views on food and activities, and these were currently being implemented.

People can read our visit report, including the home’s full response. We also plan to report in the future on themes collated from our visits of all care homes in the borough, when these are completed.

Enter and View reports reflect the experiences collected on a particular date and time, and we welcome any other feedback from residents and/or relatives about care homes – phone our team on 0118 937 2295 or email info@healthwatchreading.co.uk.

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