The Royal Berkshire Hospital has been rated ‘outstanding’ by the Care Quality Commission (CQC) with inspectors reporting that it has made ‘significant improvement’.
The CQC inspected the hospital during September and October 2017. The hospital is part of the Royal Berkshire NHS Foundation Trust (RBFT), which overall is now rated ‘good’. The trust provides other services from sites in Windsor, Bracknell and West Berkshire, but these were not visited as part of the latest inspection.
The CQC’s chief inspector of hospitals, Professor Ted Baker, said: “Almost three years ago we rated services at the Royal Berkshire Hospital as Requires Improvement. I am delighted that the Trust has taken to heart the findings from our original inspection report and built on it to provide excellent services to the people of Berkshire.”
He added: “During this inspection we have found examples of outstanding practice in all core services we inspected. In particular we have seen a significant improvement in the quality of medical care. Services are now flexible and highly personalised to meet patients’ individual needs.”
The CQC’s ratings for various parts of the hospital, are set out in a full report published on 11 January 2018:
- Urgent and emergency care: ‘Good’ (same as previously)
- Medical care (including older people’s care): ‘Outstanding’ (up from ‘Requires Improvement’ previously)
- Surgery: ‘Good’ (up from ‘Requires Improvement’)
- Critical care: ‘Good’ (up from ‘Requires Improvement’)
- Outpatients: ‘Outstanding’ (up from ‘Requires Improvement’)
Maternity, services for children and young people, and end of life care. were not inspected during this latest visit.
Patients at the hospital told inspectors that staff ‘went the extra mile’, and the trust had been rated ‘outstanding’ for being ‘caring’.
RBFT chief executive Steve McManus said: “We are absolutely delighted to have received an outstanding rating for the Royal Berkshire Hospital. This is a testament to everyone’s hard work and unwavering commitment and we look forward to our other sites and services being inspected so that we can demonstrate how outstanding they are too.”
He added: “Although we have been rated outstanding we know we are not perfect – there are areas to work on and the report will help us to focus on addressing the issues highlighted by the report where we can continue to make improvement.”