Priory Avenue Surgery in Caversham has not improved enough, and is remaining in ‘special measures’, according to the national body that inspects NHS services.
The Care Quality Commission published a report on 10 January 2018, stating that its latest inspection visit in October 2017, had led to the surgery overall being rated as ‘requires improvement’, compared to its previous ‘inadequate’ rating. But the surgery’s leadership in particular was still ‘inadequate’ and ‘insufficient improvements have been made’, so the CQC was keeping the surgery in ‘special measures’. This means the surgery faces another check in six months and risks closure if improvements aren’t made.
The latest inspection found that staff had acted as chaperones for patients without knowing how to carry out this role appropriately, and some treatment and clinical rooms were not clean. Staff were observed being courteous and helpful to patients but results from the national GP patient survey showed below-average satisfaction scores relating to consultations, and a decrease in overall patient satisfaction with the surgery.
Priory Avenue Surgery is run by the private company, OneMedicalGroup.