Patients dispersed to various Reading surgeries after closure of Priory Avenue

Posted 30/06/2018

Priory Avenue Surgery in Caversham closed on 30 June 2018 following years of instability.

Most patients living north of the river chose to join Balmore Park Surgery or Emmer Green Surgery. However some patients did not respond or make a choice about which GP surgery they wanted to join, so that decision was made for them by Berkshire West Clinical Commissioning Group (BWCCG), which oversees primary care in Reading.

The CCG was due to allocate people who had not replied, or found another surgery, to Balmore Park or Emmer Green, or practices south of the river, including Melrose Surgery, Reading NHS Walk-In Centre or Chatham Street Surgery. Patients should have received a letter from BWCCG by now, telling them where they have been sent.

Priory Avenue had been struggling with quality issues during its time being run by OneMedicalGroup, a Leeds-based firm, since September 2016. Before that it had been temporarily run by Berkshire Healthcare NHS Foundation Trust.

On social media, former Priory Avenue patients described the ‘refreshing’ experiences at their new surgeries. One said they had joined University Health Centre where ‘first impressions are fabulous’ and their new, named GP ‘is not a locum!’.

If patients are still unsure of their new GP surgery, they should contact the BWCCG Patient Advice & Liaison Service on 0118 982 2720, or you can phone Healthwatch Reading if you want to get free, independent and confidential advice about any concerns with your move.


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