Peppard Rd Surgery praised for giving patients ‘outstanding’ access to appointments

Posted 16/01/2018

Peppard Road Surgery in Caversham has been praised for providing its patients ‘outstanding access to appointments’, following its latest full inspection by the national quality body, the Care Quality Commission (CQC).

Inspectors said evidence from the national GP Patient Survey, showed that 100% of patients found it easy to get through to the two-doctor, husband and wife, surgery. This was ‘significantly better’ than the average of 74% for GP practices in North and West Reading. The CQC also received positive comments from 70 comments cards it collected, and six patients it spoke with, during the inspection in November 2017.

The CQC’s report, published on 5 January 2018, said the surgery was rated overall as ‘good’, with special mention of the outstanding access. However the surgery was ordered to take immediate action on medicines – this included storing medicines in a specially designed fridge, rather than a household fridge, and replacing out-of-date emergency oxygen.

 

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