Peppard House Care Home in Woodcote Road, Reading, has been rated ‘outstanding’ by the national organisation that checks the quality of social care services.
In a report published on 7 June 2018, the Care Quality Commission (CQC) said the care home, for people with learning disabilities, provided extraordinarily person-centred care and strove to meet people’s aspirations and lifestyle choices. The care home’s manager was also extremely experienced, respected and highly thought of by staff, families and other professionals.
Deborah Ivanova, the CQC’s deputy chief inspector of adult social care, congratulated the staff for improving on their previous ‘good’ rating. “The staff and management of Peppard House have provided outstanding care in a committed and enthusiastic manner whilst promoting an ethos of treating people with kindness, dignity and respect. Caring needs have been met in a way that is person-centred, fosters effective communication and ensures both health and emotional well-being.”
At the time of the inspection on 3 May 2018, four people were living at the care home.
Meanwhile the Life Care residential home has been rated ‘good’ after a quality check that aimed to ensure people living there were being handled properly.
In a report published on 10 July 2018, the CQC said it had received concerns about the moving and handling of residents as well as how the care home on Cressingham Rd managed people who may show ‘challenging behaviour’.
When the CQC visited in June 2018 to check these concerns, it found that the care provided was safe and the home was well-led. At the time of being inspected, Life Care was home to 33 people, most of whom had dementia.
A CQC inspector spoke with three residents, who all said they felt safe at the home. Residents and relatives also felt there were enough staff, who made time to sit and chat with them or responded quickly to call bells. The inspector also checked residents’ care records and spoke with staff.