Northcourt Lodge care home residents give positive feedback during Healthwatch visit

Posted 25/04/2018

People who live at Northcourt Lodge care home in Reading have praised the staff and the range of activities on offer, during a visit by Healthwatch Reading.

We are visiting residential and nursing homes across Reading to give older, frail, or unwell people a chance to have their say about their care, and to make observations about how the homes meet the needs of people. Local Healthwatch have statutory powers known as ‘Enter and View’, to visit settings like care homes to gather people’s experiences.

When we visited Northcourt Lodge in late January 2018, people told us they enjoyed activities at the home, including bingo, visits by a hairdresser, weekly pamper sessions, going into the garden and watching birds, exercise sessions, giving small parties and being taken out shopping. Residents also described the staff as ‘kind’, helpful’, and ‘regular – you see all the same faces’.

Healthwatch Reading staff also observed that the rooms were labelled in a ‘dementia-friendly’ way, with pictures and words, to help residents make their way around. Full findings of our visit and the care home’s response, are set out in a short report, and we also plan to report in the future on themes collated from our visits of all care homes in the borough, when these are completed.

Enter and View reports reflect the experiences collected on a particular date and time, and we welcome any other feedback from residents and/or relatives about care homes – phone our team on 0118 937 2295 or email


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