NHS staff to be trained on having conversations with patients

Posted 01/02/2019

The NHS needs to ‘fundamentally shift’ how it works with patients, according to the government’s new Long Term Plan published on 7 January 2019. The plan sets out changes the public can expect from the health service over the next 10 years (see image).

It says the NHS needs to change ‘how we work alongside patients and individuals to deliver more person-centred care’. This meant recognising the importance of ‘what matters to someone’ is not just ‘what’s the matter with someone’.

‘Creating genuine partnerships requires professionals to work differently, as well as a systematic approach to engaging patients in decisions about their health and wellbeing. We will support and help train staff to have the conversations which help patients make the decisions that are right for them,’ the Long Term Plan states.

All local Healthwatch, including Reading, will get a small amount of extra funding to speak to communities over the next few months about specific NHS changes they want in their area.


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