NHS Complaints Advocacy Service

Do you have a complaint about an NHS Service?  If you do we’re here to help.

If you feel unhappy about a NHS service you have received but are not sure or confident about raising your concerns, we are here to help. We do not work for the NHS – we are an independent organisation. We will ensure you know all your options, you know your rights, your voice is heard and your concerns are raised.  Our service is free, independent and confidential.

Anybody in Reading can use our NHS complaints advocacy service even if you were treated by the NHS elsewhere or are worried about the care of others.

You can make a complaint about hospitals, GPs, mental health services, nurses, pharmacists, dentists, opticians, 111, walk-in centres, NHS-funded private care and more.

Healthwatch Reading’s advocacy team can help:

  • Explain how the NHS complaints process works.
  • Listen to your concerns and answer your questions.
  • Explain your rights.
  • Discuss all your options.
  • Get your complaint to the right people.
  • Put you in touch with other organisations.
  • Prepare with you for local resolution meetings.
  • Build up your confidence to speak for yourself.
  • Attend meetings with you.
  • Speak on your behalf if you are unable to.
  • Refer you to more specialist advocates if needed.
  • Help you go the Parliamentary and Health Service Ombudsman, if you are still dissatisfied.

We will seek the outcome you want which may be a written explanation from the NHS on why something went wrong, a simple explanation about your care or treatment, a meeting with a senior NHS person, an apology or an explanation of how the NHS will improve.

Our service cannot pursue compensation, give medical advice, give legal advice, get staff disciplined or cover complaints about privately-funded care.

If you would like to know more about our advocacy service please take a look at our short guide:

What is Advocacy? (a short guide)

If you wish to make a complaint through our service please use the form below or contact us at info@healthwatchreading.co.uk or phone 0118 937 2295.

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