Latest quality ratings revealed for home care agencies

Posted 21/07/2018

Multi-Care Reading Community Services, a home care agency, has been rated ‘good’ during its first inspection since launching last year.

In a report published on 28 June 2018, the Care Quality Commission (CQC) said clients had given positive feedback during the inspection about the ‘exceptionally good care’ from ‘willing, thoughtful and kind’ care workers. Relatives also praised the ‘buzz of happy chatter’ from care workers who managed to boost people when they were feeling down. Another person said that they had got better very quickly thanks to the quality of care.

Home care involves ensuring that people who are unwell, frail, injured or who have a disability, get help with essential tasks like eating, dressing, washing or taking medication and are encouraged to become independent as possible.

Blue Angel Care, which will only do client visits that are 30 minutes long or more has been rated ‘good’ during its first official inspection since launching in Reading in May 2017.

The home care agency was inspected on 31 May 2018. In its report published on 23 June the CQC said the agency did not accept care packages which included house calls of less than 30 minutes. Staff said this meant they felt the company cared for them as well as clients: ‘We don’t have to rush which means we can give good care and enjoy our work.’ One relative said a care worker from the agency treated their relative ‘with respect and preserve her dignity 100 per cent’.

Alina Homecare was rated ‘good’ in a report published on 22 May 2018. The agency, which started running in May 2017, usually provides the same care workers to clients. One person said they had ‘a consistently excellent carer, who always goes the extra mile’, and another said their ‘fabulous carer’ was ‘very energetic, caring and kind’.

People working for the agency said the manager was dedicated and professional.

Apex Healthcare Services, a new Reading home care agency, has been given an overall quality rating of ‘requires improvement’.

In a report published on 30 June 2018, the CQC said that clients who required specialist care were not always supported by care workers who had the appropriate skills or competency, and medicines were not always appropriately managed. However, people described their care workers as kind and respectful. The home care agency started operating in Reading last year.

The CQC’s overall quality rating is based on looking at five areas. Apex Healthcare was judged as ‘requires improvement’ for being ‘safe’, ‘effective’ and ‘well-led,’ but was ‘good’ for being ‘responsive’ and ‘caring’.

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