Melrose Surgery has been rated ‘good’ in its first inspection since it took on extra patients from a merger with a neighbouring GP surgery last year.
It has also been praised for one element of outstanding practice: the annual Doppler ultrasound assessments it carries out on people with diabetes that can help spot foot problems at an earlier stage.
The findings are set out in a report published on 17 May 2018 by the Care Quality Commission, which checks the quality of all GP surgeries. The CQC says the majority of comment cards completed by patients during the inspection were positive about the surgery. Surgery staff involved patients in care decisions and treated patients with compassion, kindness, dignity and respect. Patients also found the appointment system easy to use and reported that they were able to access care when they needed it.
Melrose Surgery merged with London Road Surgery in April 2017, and now has 10,500 patients which it sees from a four-storey listed building. Improvements to disabled access are due to be made to the premises in the summer.