A private GP surgery on the Oxford Rd in Reading mainly aimed at the Polish community, is still not providing a safe, effective and well-led service, according to a follow-up visit by the national body that checks the quality of health services.
In a report published on 20 June 2018, the Care Quality Commission (CQC) said it had visited Medicare Reading, also known as Medicare Polscy Lekarze, in April 2018, to see if it had addressed all the concerns found at an earlier inspection in February 2018. Some improvements had been made, but there were still issues, including:
- information shared by Medicare with their patients’ NHS GPs, was ‘often confusing and did not make clear what treatment had been given’ such as prescribed dosages of medication
- national prescribing guidelines were not always followed and there was no documented reason in patient records for alternative treatments provided, and some medicines with a risk of addition or other side effects were prescribed with no documented discussion of these risks with the patient
- patients with long-term conditions were not being managed properly with regular reviews.
Medicare Reading had been willing to work with the CQC but it had not implemented appropriate systems to find, manage and reduce risks.