Latest quality ratings for Reading services

Posted 28/09/2018

Below are the latest quality ratings for Reading services published by the Care Quality Commission (CQC), in the order of most recent. Details of how the CQC rates services are at the end of this list.

Russell Street Surgery (Dr Swami and Partners): ‘Good’ rating for ‘Safe’ category. Report published: 14 September 2018

The practice had:

  • implemented a system to regularly review patients on high-risk medications, and take blood tests if necessary, before deciding whether to keep them on their medication
  • implemented a new system to monitor, act on and file outstanding pathology results, to ensure patients got any follow-up care they needed
  • assessed how patients with limited mobility or hearing or visual impairments could access services and taken actions as a result.

Medicare Reading (also known as Medicare Polscy Lekarze, a private health service for mainly Polish people): Not yet providing ‘Well-led’ services, but meeting four other categories. Report published: 13 September 2018.

The service had improved a lot since two earlier visits by the CQC, by ensuring, for example, that it sought consent for, and ensured, relevant patient details were shared with each patient’s NHS GP.  Prescribing had also now started to follow UK guidelines. Some improvements were still needed, such as ensuring medicines were stored securely on site, and staff got more training on dealing with life-threatening situations such as sepsis. It was too early to tell if the new systems introduced by the service’s management were working in practice.

Balmore Park Surgery, Caversham: ‘Good’ rating for ‘Safe’ category. Report published: 5 September 2018.

The surgery had:

  • introduced DBS background checks for non-clinical staff, including those working on their own during extended surgery hours such as Saturday mornings
  • decided not to keep any controlled drugs on site any longer
  • reviewed the type, and location, of emergency medicines throughout the premises
  • improved processes for how medicines and vaccines were given out by nursing staff

Shared Lives Scheme (run by Reading Borough Council) to match adults such as people with learning disabilities, who are unable to live on their own, with a ‘carer’ family: Overall ‘Good’ rating. Report published: 28 August 2018.

People were offered a home only when a suitable carer or carers had been identified, checked, interviewed and appropriately trained. Carers had to be approved by an independent panel that consisted of professionals within different roles associated with adult social care. These people had back-up telephone and face to face support from council officers.

One person benefiting from the scheme told the inspectors: “[carer] makes sure I eat the foods I like, although encourages me to eat less sugar.

Another person told us, “[name] always knocks on my door, and checks before she comes in.”

A relative stated, “I have no concerns about how [name] is treated. [Carer] is absolutely wonderful… [name] has come out of her shell thanks to the caring attitude and perseverance of [carer].”

A common comment from carers who had taken people into their homes waS: “Ensuring they are treated as part of the family.”

The Care Quality Commission rates services after visiting NHS or social care organisations. It checks if services are Safe, Effective, Caring, Responsive and Well-led. Each of these five categories are rated individually (as Outstanding, Good, Requires Improvement, or Inadequate) and then an overall rating is given. Follow-up visits can check if the organisation has improved in one or some categories, which may not affect its overall rating given previously.

Comments are closed.