Lakeside Residential Home in Whiteknights Road has been told to make the environment more ‘dementia-friendly’ by the national body that checks the quality of care homes.
In a report published on 14 March 2018, the Care Quality Commission (CQC) said changes it had recommended during a previous visit two years ago had not been made and there were still issues on the ground and first floors of the 72-bedroom home. This included lack of colour coding, signs or photographs to help residents find their way between their bedrooms and other areas of the home, and to also help them use light switches and bathrooms.
Staffing hours needed to be recalculated to allow time for sitting and chatting with residents or doing activities and more work was also needed to understand the reasons for any falls that residents experienced at the home.
The CQC said a new manager had started at the home only 10 weeks before the inspection and was aware of improvements that were needed and was working towards these. Staff said they were happy working at the home.
Residents and their relatives gave many positive comments to inspectors about the kind and caring staff, cleanliness, and outings organised by the activities coordinator.