Inspectors confirm improvements are underway at Chatham Street Surgery

Posted 13/04/2017

Chatham Street Surgery has changed the way it encourages patients to come for cancer screening tests as part of a wider improvement plan ordered by national inspectors.

The improvements were confirmed in a quality report published by the Care Quality Commission on 30 March 2017. This described what it found when it revisited the surgery in February 2017 to check what improvements had been made since its previous full inspection in September 2016. At that time, the CQC had rated the surgery as ‘requires improvement’ and had placed it in ‘special measures’.

During the latest visit, the CQC found the surgery now had leaflets describing the benefits of cancer screening, available in Nepalese, Urdu and Polish, after it identified these as being common languages spoken by patients.  Staff had also introduced follow-up contact of patients who failed to attend cancer screening appointments.

The surgery had increased from 39 to 154, the number of patients identified as ‘unpaid carers’ (people who provide significant support to unwell or frail loved ones and who might need extra support themselves).

Extra GP hours had also been arranged to improve patient access to appointments, and systems had been put in place to check cleanliness of the premises and securely store blank prescriptions.

Professor Steve Field, the CQC’s chief inspector of General Practice, said: “At this inspection we found that the practice had taken action…. however, the practice will remain in special measures until they receive a further inspection to assess the full extent of the improvements achieved since September 2016. If there is not enough improvement we will move to close the service.”



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