GP surgeries that value patient involvement ‘are more likely to be rated outstanding’

Posted 27/09/2017

GP practices who work in a ‘meaningful and constructive way with their patient participation groups’ are more likely to be rated as ‘outstanding’, according to the national body that inspects all NHS services.

‘We found that GP practices providing high-quality care were proactive in identifying the needs of their patient population as well as people’s health and care needs in the wider local community,’ the Care Quality Commission says in its new report The State of Care in General Practice 2014-2017 . ‘Typically, they identified these needs by engaging effectively with patients, for example by working with their patient participation group (PPG) in a meaningful and constructive way and developing their own patient surveys. They worked in partnership with patients, which empowered and involved them meaningfully by designing services and developing the practice together.’

The CQC adds that 90% of the 7,365 GP practices it had inspected across England up until 16 May 2017, were providing good or outstanding care to patients. This was the higher than rates for hospitals, or other NHS or social care sectors that it inspected.

In Reading, University Health Centre is the only GP surgery rated ‘outstanding’, while three surgeries are deemed inadequate: Circuit Lane Surgery in Southcote, Priory Avenue Surgery in Caversham, and South Reading Surgery. Five surgeries are rated as ‘requires improvement’, while the remainder are described as ‘good’, according to latest figures compiled by the Berkshire West Primary Care Commissioning Committee.



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