Our latest activity stats show that 38 people contacted our information & advice helpline in the last three months of 2017, mostly about hospital care. We also had another 18 people contact us for specific help to make an NHS complaint, and in addition we connected with 160 people in the community through our outreach work, during that time.
We’ve selected highlights of the most common queries to our helpline over a typical week, and the type of advice we give, to help people understand our role. Please feel free to share.
Our helpline is open Monday-Friday, 9am-4.30pm on 0118 937 2295.