The Berkshire West Community Endoscopy Service has been told to improve after it was inspected by the national body that checks the quality of NHS-funded services.
The endoscopy service, which is run from leased premises in Bath Road, provides non-sedation gastroscopy or flexible sigmoidoscopy to adults referred by GPs in Reading, Wokingham and West Berkshire, to find out what has been causing their symptoms. The procedures are done at weekends or some weekday mornings.
In an inspection report published on 18 December 2018, the Care Quality Commission said the service was rated overall as ‘Requires Improvement’ due to a range of shortcomings, including procedures being cancelled because of problems with engineer call-outs for the washer-disinfector of equipment. Not all staff had completed mandatory training and some did not know how to access emergency equipment. However inspectors also found that the service had a good safety track record, and staff were caring, respectful and compassionate towards patients.
The endoscopy service is run by Dr Jude Egbert D’Cruz, a doctor in Warfield.