The state of patient care at Circuit Lane Surgery, before it was recently taken over by another local surgery, has been revealed in the latest inspection report from the Care Quality Commission (CQC).
The CQC, which checks the care of all NHS services, visited the surgery in mid-January 2018 – the fifth time the CQC had investigated quality concerns there since September 2016. The latest visit showed that while patients said care from doctors was good, and phone access had improved, clinical paperwork was not being processed quickly enough. Other concerns included:
- 41% of patients on four or more medicines had not received an annual review as was expected under national guidelines
- some clinical staff were not receiving supervision of their work with patients
- the practice did not operate a consistent process of investigating, discussing, recording and learning from any adverse events affecting patient care.
‘Insufficient improvements have been made such that there remains a rating of inadequate for provision of effective, caring, responsive and well-led services,’ states the CQC report, published on 19 April 2018.
At the time of the inspection, the service was being run by OneMedicalGroup, however its contract has since been ended by ‘mutual agreement’ with the local GP funding body – Berkshire West Clinical Commissioning Groups. Western Elms Surgery took over the running of Circuit Lane on 1 April 2018.