Chatham Street Surgery now rated ‘good’ after prolonged spell in ‘special measures’

Posted 22/08/2017

Chatham Street Surgery is now finally rated as ‘good’, ending its prolonged spell in ‘special measures’ since September 2015.

Professor Steve Field, chief inspector of general practice at the Care Quality Commission, confirmed the GP surgery’s new quality rating in a report published on 10 August 2017 about latest quality checks undertaken in July 2017. ‘I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service,’ Prof Field said.

Chatham Street has 6,600 patients and is based in Reading town centre.

The CQC’s findings include:

  • people say they find it easy to get an appointment with a named GP, and on-the-day urgent appointments
  • outcomes for people with long-term conditions have improved over the past three years
  • the surgery has an open and transparent approach to patient safety and learning from incidents
  • the surgery’s facilities have been upgraded and are well-equipped
  • practice management proactively seeks feedback from patients and acts on this.

However the CQC said the surgery still needed to make improvements to the quality of GP and nurse consultations, after data from the national GP Patient Survey showed that Chatham Street patients rated these lower than the local average, especially in terms of being listened to or having a enough time during the consultation.


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