The Boltons care home in Reading has been told to make improvements after an inspection by the Care Quality Commission (CQC).
The CQC, the independent body that rates all care homes and other social care services, said the home was rated ‘good’ for being caring and effective, but ‘requires improvement’ on safety, leadership and its responsiveness. Overall the home was rated as ‘Requires Improvement’.
Medicines were not always managed in line with procedures, and the care home had not always complied with its ‘Duty of Candour’ to review and apologise for serious incidents. Some call bells had also tied up out of reach of residents.
However the inspection also showed that most residents thought staff were kind and caring, according to the inspection report published on 7 December 2018.
The CQC carried out unannounced visits of the home in early October 2018. Previously the care home had been rated ‘good’.