Balmore Park Surgery in Caversham has been rated ‘good’ following a full inspection by the national organisation that checks the quality of NHS GP practices.
All 61 comment cards collected from patients by the Care Quality Commission during its inspection visit of Balmore Park in November 2017, were positive, according to the CQC’s report published on 23 January 2018.
Patients were treated with compassion, kindess, dignity and respect, and patients found the appointments system easy to use and they could access care when they needed it, the CQC also found.
However inspectors told the surgery to make some immediate safety improvements, including the way emergency medicines were stored, monitoring of controlled drugs kept on site, and background checks on non-clinical staff.
Balmore Park Surgery has around 17,000 patients, including many who have transferred from nearby Priory Avenue Surgery due to poor care after a change in management.