Healthwatch Reading’s hours over Christmas

Posted 23/12/2014

Healthwatch Reading’s offices will be closed 25 December – 4 January and re-open 5 January 2015. We wish the people of Reading a happy and safe Christmas and New Year. You can leave feedback about any local health or social care service you use over Christmas and New Year by emailing

Citizen whistleblowers blocked by hospitals

Posted 10/12/2014

Royal Berkshire Hospital needs to do better on how it handles complaints from ‘citizen whistleblowers’, according to Healthwatch England. The umbrella organisation for all local Healthwatch across England obtained data from 123 trusts, under a Freedom of Information request, about how hospitals manage complaints from people who are not patients themselves, such as visitors, relatives, and contractors.

Online survey launched to take your views on Reading’s walk-in centre

Posted 08/12/2014

People who have used the Reading NHS Walk-in Centre are being urged to complete an online survey to help decide its long-term future. The survey is also being handed out by Healthwatch Reading staff to patients attending the centre, which has been running in Broad Street Mall for five years now.

Children’s clinic launched to ease pressure on A&E

Posted 05/12/2014

A new children’s clinic has been launched at Reading NHS Walk-in Centre with the aim of reducing A&E visits. It will be open 4pm-8pm, seven days a week (except bank holidays) from now until mid-April 2015. It will see under five-year-olds with minor conditions, such as coughs and colds, minor infections, bumps and bruises. Parents or carers must book an appointment to attend, by calling the NHS telephone helpline 111.

Ambulance service seeking patient feedback

Posted 05/12/2014

People who have phoned 111, 999 or used patient transport services over the past year are being invited to complete a quick online survey to help South Central Ambulance Service (SCAS) check how well it is doing.

Mental health service users can have their say at 2 Dec event at Town Hall

Posted 28/11/2014

Mental health service users are being invited to a workshop at Reading Town Hall on 2 December to give NHS and council officials their views on how services should develop in the future. Reading Borough Council, Berkshire Healthcare NHS Foundation Trust, Healthwatch Reading and Reading NHS Clinical Commissioning Group are jointly hosting the event, taking place between 10am and 3.30pm.