Abbey Medical Centre has been ordered to take make a number of improvements by the national organisation that checks the quality of NHS GP surgeries.
In a report published on 23 January 2018, the Care Quality Commission said it had found that emergency medicine meant to treat patients who became unwell at the surgery, was sometimes taken out on GP home visits. There had also been no medicine at the surgery to treat hypoglycaemia (low sugar levels) and there were still some outstanding actions from a 2015 infection control audit.
However inspectors found that patients were treated kindly, and 33 out of 36 comment cards collected during the November 2017 inspection, gave positive feedback.
Overall the centre, based in Russell Street, has been rated as ‘requires improvement’. Abbey Medical Centre has 2,460 patients, including a high turnover of people living in nearby rented accommodation who join or leave the surgery each year.